ReelLaunch

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Refund Policy

How Refunds Work

At ReelLaunch Entertainment LLC, we strive to provide professional editing services for creators, streamers, and content producers. We want you to feel confident when purchasing our services.

Because our services involve creative work, editor time, project planning, and customized deliverables, refund eligibility may depend on the status of your project and the amount of work already completed.

Unless otherwise stated for a specific service or package, you may request a refund within 14 days of purchase, subject to the eligibility conditions described in this policy.

We may ask for feedback regarding your experience or reason for the refund request. Providing feedback is optional but may help us improve our services.

How to Request a Refund

To request a refund or cancellation:

  1. Contact ReelLaunch Entertainment LLC through the contact options available on ReelLaunch.io.
  2. Contact us using the email address associated with your purchase whenever possible.
  3. Include your order ID, invoice number, or other purchase reference.
  4. Provide the name associated with the purchase.
  5. Briefly explain the reason for your refund request.
  6. If your project has already started, provide information about any concerns with the service or deliverables so we may have an opportunity to review and address the issue.

We will review refund requests based on the information provided and the status of the applicable project.

Refund Eligibility

To qualify for a refund, the following conditions may apply:

  • Refund period: Refund requests should generally be submitted within 14 days of purchase unless otherwise stated in a specific service agreement.
  • Work not started: A full refund may generally be available when the project has not yet started and no significant work has been performed.
  • Work in progress: If editing or creative work has already begun, refund eligibility may depend on the amount of work completed and resources already committed to the project.
  • Completed projects: Refunds may not be available once the agreed-upon services or final deliverables have been substantially completed or delivered.
  • Promotional pricing: Refunds, where approved, are based on the actual amount paid and not the original or advertised price.
  • Multiple refund requests: ReelLaunch Entertainment LLC may limit or decline refund requests where there is repeated or unreasonable abuse of the refund process.

Refunds may also be declined where we reasonably detect fraud, payment abuse, unauthorized transactions, misuse of our services, or violations of our Terms & Conditions.

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.

Project Cancellation

You may request cancellation of a project at any time.

However, cancellation does not automatically guarantee a full refund.

If you cancel:

  • Before work begins: You may generally be eligible for a full refund, subject to payment processing fees or other non-refundable charges where permitted by applicable law.
  • After work begins: A partial refund may be considered based on the amount of editing or creative work completed.
  • After substantial completion: A refund may not be available.
  • After final delivery: Refunds are generally not available after the final agreed-upon deliverables have been delivered and accepted, except where required by applicable law or otherwise agreed by us.

Revisions and Service Concerns

We encourage clients to communicate concerns about editing work before requesting a refund.

Where revisions are included in the purchased package or project agreement, we may offer the applicable revision process to address reasonable concerns regarding:

  • Editing errors.
  • Technical issues with deliverables.
  • Failure to follow agreed project instructions.
  • Issues that fall within the original scope of work.

Requests that involve a significant change in creative direction or requirements outside the original project scope may require additional fees and may not qualify as a basis for a refund.

Our goal is to resolve reasonable service concerns fairly whenever possible.

Refund Processing

Once a refund request is reviewed and approved:

  • Approved refunds will generally be issued to the original payment method used for the purchase.
  • Refund processing may take 5–7 business days after approval.
  • Banks, card issuers, and payment providers may require additional time for the refunded amount to appear in your account.
  • We may send a confirmation once the refund has been processed.
  • Refunds may be reduced where permitted by applicable law to account for completed work, delivered services, or non-refundable third-party costs.

What Happens After a Refund

Depending on the circumstances of the refund:

  • Any ongoing editing work may be stopped.
  • Access to project portals, client areas, or other service-related resources may be removed.
  • Undelivered drafts or unfinished work may not be completed.
  • Any licenses or rights granted specifically for unfinished deliverables may be revoked.
  • You may be required to stop using unfinished or preliminary materials where applicable.

If a full refund is issued for a completed or partially completed service, ReelLaunch Entertainment LLC may request that you discontinue use of specific deliverables to the extent permitted by applicable law and any applicable agreement.

Partial Refunds

Partial refunds may be offered in situations including:

  • A project was partially completed before cancellation.
  • A portion of the purchased services could not be provided.
  • A technical or service issue materially affected only part of the purchased service.
  • ReelLaunch Entertainment LLC agrees that a partial refund is an appropriate resolution.

The amount of any partial refund may be determined based on the work completed, project status, services delivered, and applicable law.

Team, Agency, and Business Projects

For agency, team, business, or high-volume editing arrangements, additional or different refund and cancellation terms may apply.

These may include:

  • Custom project agreements.
  • Deposits.
  • Retainers.
  • Monthly or recurring editing arrangements.
  • Reserved editing capacity.
  • Custom delivery schedules.

Where a separate written agreement applies, the terms of that agreement may govern the applicable refund and cancellation process.

Clients with custom or business arrangements should contact us to discuss available options.

Technical Issues

If you experience a technical issue that prevents you from accessing or receiving your deliverables, please contact us as soon as possible.

We will make reasonable efforts to investigate and resolve technical issues.

Where a significant technical issue prevents ReelLaunch Entertainment LLC from providing a purchased service and cannot reasonably be resolved, we may offer an appropriate remedy, which may include:

  • Redelivery of files.
  • Replacement files.
  • Additional service.
  • Service credit.
  • Partial refund.
  • Full refund, where appropriate.

Chargebacks and Payment Disputes

We encourage clients to contact ReelLaunch Entertainment LLC directly before initiating a chargeback or payment dispute.

If you initiate a chargeback or payment dispute:

  • We may temporarily pause work on your project while the dispute is being reviewed.
  • Access to project files, client portals, or services may be restricted where appropriate.
  • We may provide relevant order, project, communication, delivery, and transaction information to the applicable payment provider to respond to the dispute.
  • If the dispute is resolved in your favor, we will comply with the applicable decision.
  • If the dispute is resolved in our favor, any remaining services or refund requests may remain subject to this policy and applicable agreements.

We prefer to resolve legitimate concerns directly and fairly whenever possible.

Exceptions

Certain circumstances may require us to review refund requests outside the standard policy, including:

  • Service availability: If ReelLaunch Entertainment LLC is unable to provide a purchased service.
  • Material service changes: If a significant change makes it impossible to provide substantially the service originally purchased.
  • Technical failure: If a major technical issue prevents delivery and cannot reasonably be resolved.
  • Legal requirements: Where a refund is required by applicable consumer protection law.

Any exception will be reviewed based on the specific circumstances.

Changes to This Policy

ReelLaunch Entertainment LLC may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, payment processes, or legal requirements.

The updated policy will become effective when posted on ReelLaunch.io, unless another effective date is specified.

Need Help?

If you have questions about this Refund & Cancellation Policy, need help with a cancellation, or would like to request a refund, please contact:

ReelLaunch.io

ReelLaunch Entertainment LLC
1209 MOUNTAIN ROAD PL NE
STE R
Albuquerque, NM 87110
United States

Phone: +1 940-616-1864

Please include your order ID or invoice number and the name associated with your purchase when contacting us about a refund or cancellation request.